M A D I B A

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Support

Global AMS Services

Madiba provides global SAP Application Management Services (AMS) to our customers with a flexible engagement model that fit their needs. As our resources are spread across 4 major continents round the globe i.e. Europe, Asia, North America, and South America, we cover nearly round the clock support.
All our offices have a smooth and seamless shift hand-over process in place ensuring no disruption in overall support SLAs. We utilize a full built-in methodology & experience to deliver the most optimal support infrastructure for your business users at a low cost.
The scope of our services includes availability and continuity management, for all the issues you might encompass within your SAP applications (custom code, incident management, job scheduling management, problem management, security, system administration and monitoring).

When to Consider: You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems. Your systems must remain online and operating at peak performance.

When to Consider: You want to focus on strategic projects and routine mandatory regulations as well as common disruptions need to be delegated to a trusted pool of resources who understand the space well.

When to Consider: Plans change as your business grows. On-Demand services provide the help you need exactly when you need it. Our team quickly jumps in and understands your systems and applications to quickly assist with necessary, ongoing tasks that occur periodically and yet are beyond the standard tasks required to ensure system operations.

Dedicated Managed Support Vs Shared Support

We have listed few key differences between
dedicated managed support and shared suppord. Have a look!

Support Mix

Following are the key points of different support mix for your clarity!

Service Delivery Scenario & SLA

Our managed services and skillsets encompass virtually every enterprise software (primarily SAP) application and related technology stack. We bundle our managed services into mix-and-match packages to make it easy for you to select the tasks you need, at the desired frequency, and accurately estimate and control costs. These services are ITIL-centric and delivered remotely or on-site by engineers with over several years of SAP experience.

Support Methodology

Madiba follows and ITIL centric service delivery approach and provides experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.The includes end-to-end service cycle for PIC(Problem, Incident and Change Management) scenarios.

Our Clients

Intellectuals Row the Boat Together

We join hands with various companies to explore the genius in everything they do and offer opportunities that change the way they feel about transition

IMPORTANT NOTE: Madiba is not associated with or sponsored by the any of these registered or trademark owners.

Over 1500 +

Completed Projects & Still Counting.

20+

Years Of Experience

200+

Happy Clients

240+

SAP Consultants

1500+

Projects Done

Meet Our Experts Team

Madiba experts help you transform your business through innovation and technology!

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