Madiba provides global SAP Application Management Services (AMS) to our customers with a flexible engagement model that fit their needs. As our resources are spread across 4 major continents round the globe i.e. Europe, Asia, North America, and South America, we cover nearly round the clock support.
All our offices have a smooth and seamless shift hand-over process in place ensuring no disruption in overall support SLAs. We utilize a full built-in methodology & experience to deliver the most optimal support infrastructure for your business users at a low cost.
The scope of our services includes availability and continuity management, for all the issues you might encompass within your SAP applications (custom code, incident management, job scheduling management, problem management, security, system administration and monitoring).
A dedicated onsite/offshore team per client covering all the levels of support across geographic locations that’s completely managed by Madiba.
When to Consider: You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems. Your systems must remain online and operating at peak performance.
A comprehensive, highly-responsive, and personalized support service at a fair price, always.
When to Consider: You want to focus on strategic projects and routine mandatory regulations as well as common disruptions need to be delegated to a trusted pool of resources who understand the space well.
Specific requirements with a limited scope and rapid delivery ramp up.
When to Consider: Plans change as your business grows. On-Demand services provide the help you need exactly when you need it. Our team quickly jumps in and understands your systems and applications to quickly assist with necessary, ongoing tasks that occur periodically and yet are beyond the standard tasks required to ensure system operations.
We have listed few key differences between
dedicated managed support and shared suppord. Have a look!
Following are the key points of different support mix for your clarity!
Our managed services and skillsets encompass virtually every enterprise software (primarily SAP) application and related technology stack. We bundle our managed services into mix-and-match packages to make it easy for you to select the tasks you need, at the desired frequency, and accurately estimate and control costs. These services are ITIL-centric and delivered remotely or on-site by engineers with over several years of SAP experience.
Madiba follows and ITIL centric service delivery approach and provides experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.The includes end-to-end service cycle for PIC(Problem, Incident and Change Management) scenarios.
We join hands with various companies to explore the genius in everything they do and offer opportunities that change the way they feel about transition
IMPORTANT NOTE: Madiba is not associated with or sponsored by the any of these registered or trademark owners.
Completed Projects & Still Counting.
Years Of Experience
Madiba experts help you transform your business through innovation and technology!
Madiba Active – SAP ECC to S/4 HANA conversion made simple
Madiba Active – PM’s handout for SAP S/4 HANA conversion Webinar M007