Customer Experience

Enhance the relationship with your customers and keep them engaged with ultra-personalized and enriching experiences. Offer them the freedom to interact and explore other options — and choose you.

E-Commerce Solutions

Provide your customers with an advanced and streamlined commerce experience.

Make maximum use from a single commerce solution
Support all go-to-market designs
Anchorage industry-specific capabilities
Create a fast ROI with pre-built combinations
Boost performance with built-in flexible options
Merge offline and online customer data to open new doors

Customer Data Solutions

Be aware of your target customer audience and what they want.

With an enhanced customer data platform (CDP), craft ultra-personalized experiences
While reducing risk, also streamline your B2B value network
With customer identity and access management (CIAM), deliver hassle-free commitments
Enhance customer trust by allowing them transparency and control
Address regional data privacy requirements, CCPA and GDPR

Sales Solutions

Up your enterprise’s sales game with better selling strategies.

Preserve time and presumptions to boost sales
Assist sales reps through quotes and contracts efficiently
Create a model for sales territories and incentive management
For accelerated sales, collaborate real-time customer data with customer relationship management (CRM)
Be open to new ideas for new-age selling

Service Solutions

Service should be the core of your customer experience goals

Create an integrated service experience
Put together an elite team of skillful experts
Deliver the next level of self-service
Record and take notes from customer feedback
Collaborate engagements with high-confidence customer data for better customer-end experiences.

Marketing Solutions

View marketing as a No.1 stronghold of business — because that’s what it is.

Deliver highly personalized customer experiences across your enterprise
Form customer trust to enhance ongoing relationships
Optimised marketing to cut down on additional costs and increase revenue
Increase growth and demand for B2B marketers
With a flexible customer data foundation, create a streamlined engagement

Get in Touch

Solution Architect and Project Manager, Madiba Inc.
Email: info@madiba.com or call at Office: +1 (231) 716-8979

Steve Graef

Our Clients

Intellectuals Row the Boat Together

We join hands with various companies to explore the genius in everything they do and offer opportunities that change the way they feel about transition

IMPORTANT NOTE: Madiba is not associated with or sponsored by the any of these registered or trademark owners.

Over 1500 +

Completed Projects & Still Counting.

20+

Years Of Experience

200+

Happy Clients

240+

SAP Consultants

1500+

Projects Done

Meet Our Experts Team

Madiba experts help you transform your business through innovation and technology!

Nicholas Locke

Executive Partner/Board Member

Nick Locke is a founding member of Madiba and serves as Director for Business Development. Nick has 16 years of IT project experience and focused primarily on the implementation of the SAP ECC systems.

Duane Bosch

Executive Partner/Board Member

For more than two decades, Duane Bosch has led organizations with innovative solutions in the area of Enterprise Business Intelligence/Analytics and Finance Process & Systems Optimization. He is currently focused on guiding businesses through the process of evaluating options when migrating to SAP’s new S/4 HANA and HANA-based BI/analytics platforms. Duane is based in Madiba’s Innovation Center in southern California.

Steve Wayland

Executive Partner/Board Member

Steve Wayland is a founding member of Madiba, and now serves as Director. Steve began his career at Accenture, joined Cap Gemini in 1995, before co-founding Madiba in 1998. He has 23 years of hands-on SAP implementation experience and specializes in the unique challenges presented by the rapidly changing Media Industry.

Steve Graef

Partner

SAP S/4 HANA Customer Experience With 25 Years of SAP Consulting Experience Steve has been with Madiba most of those years wearing different hats such as SAP Implementation Delivery Lead, Project Manager and a Solution Architect for Sales and in CX space. He is SAP Certified in multiple Areas and is one of the key Madiba SAP S4/HANA Core Team membe

Hendrik Gerryts

Partner

Hendrik joined Madiba in 2007 and brings a wealth of expertise and a passion for SAP. With his 28 years of SAP experience, Hendrik focuses on financial planning, reporting, and analysis across multiple industries. Over the past decade, he has specialized in the pharmaceutical sector and has held executive-level positions, including VP of Delivery.

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Jeremy Shinkfield

Partner

Since 1998, Jeremy Shinkfield has been immersed in SAP, focusing on the Media Industry and serving small to midsize clients. His expertise lies in S/4 implementations, application development, and system integrations, with a goal of enabling businesses to operate seamlessly. With a deep understanding of SAP, he delivers comprehensive solutions tailored to clients’ unique needs, to help drive their success.

Manoj Dhir

VP, Digital Transformation

Manoj has total 18 Years of SAP Experience and has been an ex-SAP employee.He is leading the global delivery practice at Madiba & is in-charge of SAP S/4 HANA Digital Transformation services. Manoj is SAP certified Activate Project Manager and is an expert in Public Sector/Govt. as well as Oil & Gas domain. An expert of Solution Manager 7.2 especially positioning Model Company. A hands-on Focused build project consultant